Service Map Dashboard
Audit the gaps behind your AI agents' resolved work
By failure type
By agent
Incident Agent
3787% of traces · False Resolution
Support Agent
3470% of traces · Recurring Operational Drift
Recruiting Agent
1363% of traces · Trust-Damaging Handling
Top gaps
All gaps →Trust-Damaging Handling: Trust-Damaging Retention
criticallong-term-candidate-memory: retention_risk=high sensitive_entity_types=phone_number,salary_expectation,full_name Written to long-term-candidate-memory: Strong senior backend candidate. Retain phone, salary expectation above midband, and availability notes for future screens.
Trust-Damaging Handling: Trust-Damaging Retention
criticallong-term-candidate-memory: retention_risk=high sensitive_entity_types=salary_expectation,location_constraint,availability_note Written to long-term-candidate-memory: Retain relocation constraint, compensation range, and scheduling constraints for future screens.
Trust-Damaging Handling: Trust-Damaging Retention
criticalshared-hiring-panel-notes: retention_risk=critical sensitive_entity_types=accommodation_note,availability_note,full_name Written to shared-hiring-panel-notes: Retain accommodation context and constrained availability for panel prep.
Trust-Damaging Handling: Trust-Damaging Retention
criticalMemory write to 'long-term-candidate-memory' keeps candidate contact and salary-expectation context with retention_risk: high.
Trust-Damaging Handling: Trust-Damaging Retention
criticallong-term-candidate-memory: retention_risk=high sensitive_entity_types=phone_number,salary_expectation,full_name Written to long-term-candidate-memory: Strong senior backend candidate. Retain phone, salary expectation above midband, and availability notes for future screens.
Recurring patterns
All patterns →Guardrail Friction in customer inquiry
12×Support Agent · Fix the reply-construction prompt and add a safe substitution layer before external replies reach the guardrail.
False Success in incident response
12×Incident Agent · Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome.
Latent False Success Drift in incident response
12×Incident Agent · Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.
Guardrail Friction in customer inquiry
12×Support Agent · Fix the reply-construction prompt and add a safe substitution layer before external replies reach the guardrail.