Gaps
Gap Analysis
Context
10
Eligible customers get denied, sent backward, or asked to redo work the system already knows about.
Effort
9
Repeat contact, frustration, and escalation pressure rise even though the ticket looks resolved.
Trust
13
The interaction may appear complete, but the customer loses control over sensitive information.
False Resolution
21
Internal status says done, but customers or operators still experience the failure.
Drift
31
A one-off trace becomes a product or workflow pattern that will keep recurring.
| Severity | Gap Type | Problem | Customer Evidence | Agent | Status | Pattern | Trace |
|---|---|---|---|---|---|---|---|
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-false-resolution-001 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-latency-false-resolution-002 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-webhook-false-resolution-003 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-email-false-resolution-004 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-false-resolution-001 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-latency-false-resolution-002 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-webhook-false-resolution-003 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-email-false-resolution-004 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-false-resolution-001 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-latency-false-resolution-002 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-webhook-false-resolution-003 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require recovery verification to pass before incident status can be set to resolved. Treat restart success as an intermediate action rather than the customer outcome. | agent_status: resolved | Incident Agent trace-gap-devops-email-false-resolution-004 | pending | 12x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-001 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-002 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-003 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-004 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-005 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-006 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-007 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-008 | pending | 9x | Read trace |
| critical | False Resolution | False Success Require metric-recovery verification artifact with status 'passed' before allowing incident status to be set to 'resolved'. Block ticket close when health check returns 'unknown'. | agent_status is 'resolved' but tool 'check-service-health' returned status 'unknown' — no stable metric baseline was established. | Incident Agent task-devops-frd-009 | pending | 9x | Read trace |