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Recurring Operational Drifthighincreasing12 occurrences

Recurring pattern

Guardrail Friction in customer inquiry

The same agent repeatedly shows service gaps, guardrail friction, or false-success behavior across completed traces.

Affected agent

Support Agent

Occurrences

12

Trend

increasing

Converted to evals

0 / 9

Recommended action

Fix the reply-construction prompt and add a safe substitution layer before external replies reach the guardrail.

Promote to a regression eval →

Why this is a pattern, not a one-off

Increasing — this failure recurred across 12 traces and is accelerating. Treat it as a workflow/prompt/policy fix, not 12 separate tickets.

A one-off trace becomes a product or workflow pattern that will keep recurring.

Occurrences in this pattern (9)

Open as gap list →
SeverityFailure modeEvidenceTrace
highGuardrail Frictionprivacy-boundary blocked 18 attempt(s) over P7D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 31 attempt(s) over P14D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 12 attempt(s) over P3D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 18 attempt(s) over P7D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 31 attempt(s) over P14D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 12 attempt(s) over P3D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 18 attempt(s) over P7D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 31 attempt(s) over P14D for reason customer-identifier-in-external-replyRead trace
highGuardrail Frictionprivacy-boundary blocked 12 attempt(s) over P3D for reason customer-identifier-in-external-replyRead trace

Time window

2026-06-10T14:30:32.601Z/2026-06-11T05:47:29.662Z

Failure modes (1)

Guardrail Friction

Shared evidence signals

privacy ·9boundary ·9blocked ·9attempt ·9over ·9reason ·9customer ·9identifier ·9external ·9reply ·9operational ·9signals ·9