Gaps

Gap Analysis

16 shown / 84 total

Context

Eligible customers get denied, sent backward, or asked to redo work the system already knows about.

Effort

Repeat contact, frustration, and escalation pressure rise even though the ticket looks resolved.

Trust

The interaction may appear complete, but the customer loses control over sensitive information.

False Resolution

Internal status says done, but customers or operators still experience the failure.

Drift

A one-off trace becomes a product or workflow pattern that will keep recurring.

Severity	Gap Type	Problem	Customer Evidence	Agent	Status	Pattern	Trace
high	Recurring Operational Drift	latent-false-success-drift Escalate to engineering leadership: DevOps agent has a systemic pattern of false incident resolution. Enforce mandatory metric-recovery verification at the workflow level. Promote this cluster to a regression eval.	search_findings_history returned multiple prior False Success findings for agent-devops-01 on lens 'resolved-but-not-served'.	Incident Agent task-devops-frd-008	converted	4x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate to engineering leadership: DevOps agent has a systemic pattern of false incident resolution. Enforce mandatory metric-recovery verification at the workflow level. Promote this cluster to a regression eval.	search_findings_history returned multiple prior False Success findings for agent-devops-01 on lens 'resolved-but-not-served'.	Incident Agent task-devops-frd-007	confirmed	4x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate to engineering leadership: DevOps agent has a systemic pattern of false incident resolution. Enforce mandatory metric-recovery verification at the workflow level. Promote this cluster to a regression eval.	search_findings_history returned multiple prior False Success findings for agent-devops-01 on lens 'resolved-but-not-served'.	Incident Agent task-devops-frd-006	confirmed	4x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate to engineering leadership: DevOps agent has a systemic pattern of false incident resolution. Enforce mandatory metric-recovery verification at the workflow level. Promote this cluster to a regression eval.	search_findings_history returned multiple prior False Success findings for agent-devops-01 on lens 'resolved-but-not-served'.	Incident Agent task-devops-frd-009	pending	4x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-false-resolution-001	confirmed	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-latency-false-resolution-002	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-webhook-false-resolution-003	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-email-false-resolution-004	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-false-resolution-001	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-latency-false-resolution-002	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-webhook-false-resolution-003	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-email-false-resolution-004	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-false-resolution-001	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-latency-false-resolution-002	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-webhook-false-resolution-003	pending	12x	Read trace
high	Recurring Operational Drift	latent-false-success-drift Escalate the incident workflow to enforce metric recovery at the status-update boundary and convert this cluster into a regression eval.	operational_signals: incident marked resolved, metric recovery failed, restart succeeded	Incident Agent trace-gap-devops-email-false-resolution-004	pending	12x	Read trace