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Recurring Operational Drifthighstable4 occurrences
Recurring pattern
Guardrail Friction in customer inquiry
The same agent repeatedly shows service gaps, guardrail friction, or false-success behavior across completed traces.
Affected agent
Support Agent
Occurrences
4
Trend
stable
Converted to evals
0 / 3
Recommended action
Fix the reply-construction prompt and add a safe substitution layer before external replies reach the guardrail.
Promote to a regression eval →Why this is a pattern, not a one-off
Stable — recurring (4 traces) but not accelerating. Still worth a systemic fix.
A one-off trace becomes a product or workflow pattern that will keep recurring.
Occurrences in this pattern (3)
Open as gap list →| Severity | Failure mode | Evidence | Trace |
|---|---|---|---|
| high | Guardrail Friction | privacy-boundary blocked 18 attempt(s) over P7D for reason customer-identifier-in-external-reply | Read trace |
| high | Guardrail Friction | privacy-boundary blocked 31 attempt(s) over P14D for reason customer-identifier-in-external-reply | Read trace |
| high | Guardrail Friction | privacy-boundary blocked 12 attempt(s) over P3D for reason customer-identifier-in-external-reply | Read trace |
Time window
2026-06-10T14:30:32.601Z/2026-06-10T14:30:32.601Z
Failure modes (1)
Guardrail Friction
Shared evidence signals
privacy ·3boundary ·3blocked ·3attempt ·3over ·3reason ·3customer ·3identifier ·3external ·3reply ·3operational ·3signals ·3