Recurring pattern
Customer Effort Inflation in support follow up
The agent made the customer carry unresolved work: repeat information, retry a failed self-service path, or come back later without an owner.
Affected agent
Support Agent
Occurrences
1
Trend
new
Converted to evals
0 / 0
Recommended action
Preserve prior customer context, assign an owner or escalation path when repeat contact is detected, and block resolutions that ask the customer to repeat already-provided information.
Promote to a regression eval →Why this is a pattern, not a one-off
Newly observed — first occurrence of this pattern. Watch whether it recurs.
Repeat contact, frustration, and escalation pressure rise even though the ticket looks resolved.
Occurrences in this pattern (0)
Open as gap list →| Severity | Failure mode | Evidence | Trace |
|---|
Time window
2026-06-10T14:30:32.601Z/2026-06-10T14:30:32.601Z
Failure modes (0)
Shared evidence signals